Before operating your Muwi and its companions, you can watch the user guide videos from the link below.
We ship all over the world. We are co-operating with FedEx, DHL, and UPS to deliver your orders.
Shipments to Russia require a business address for delivery. We’re unable to ship to a private residence. Failure to do so will result in the product being returned to us. Re-shipment will be at the customer’s expense.
Our storage is in Xiamen / China. All orders will be shipped directly from the storage.
Your order will be shipped within 48 hours, during business hours, Monday-Friday.
Important: All orders placed after 6 PM Eastern Standard Time (EST) or 18:00 Central European Time (CET) during business hours (Monday-Friday) will get in the shipping queue the following business day. Disclaimer: All in-stock products ship within 24-hours. If your product is back ordered with a shipping lead time, the product will be shipped based on the lead time presented.
It will be emailed the day it ships to the email address you have on the order.
Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are your responsibility. When you get your products, your country might charge a duty or tax on your package. The express company clear customs on your behalf and charges you the duty before or after they leave the package. That fee is not charged by muwimotion.com and is not included in your order total.
After we sent your tracking number; if you have inquiries about your order, you can get in contact with the carrier directly.
You may visit their website and submit an Email Request.
You may reach out via phone at their contact telephone numbers.
Depending on your location, the express company will deliver within 2 to 5 business days.
If the package is returned to us from the shipper as refused, or they could not deliver; we will credit the difference of the amount you paid initially. However, we will deduct all shipping expenses (usually at this point, shipping expenses are both ways) and customs fees (if there is any). We can reship upon your request. However, additional shipping charges will be due.
Some countries ask for import duties and taxes to be paid for upon arrival of receiving the parcel, which can sometimes cause an order to be delayed. Generally, the process for customs takes a few days, and the worst case is a few weeks. Unfortunately, we are not responsible for shipping delays due to customs. Estimated shipping timelines displayed at checkout will not factor in any delays from customs. If you don’t see movement on your parcel feel free to contact to [email protected] .
If you think your order was lost, we can reach out to our shippers and open an investigation claim for you. Typically, claims can take up to 14 business days (business days do not include Saturdays or Sundays) to hear back on a solution. During this time, we have to wait before we can send out a replacement or offer a refund. Often, packages turn up and are delivered during the investigation process, so we appreciate your patience during this window of time.
Shipping to a PO Box is not offered through express companies.
You can return your order within seven (7) days, if not satisfied. Customers must contact [email protected] to request the return, explain the reason, and obtain shipping instructions. All items must be returned in re-sellable condition to receive a full purchase price refund. A restocking fee may be applied to returns for a refund.
If applicable, MUWIMOTION is pleased to provide you with a postage-paid mailing label available for Free Return. If not; customers are solely responsible for shipping any returned products to muwimotion.com. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. We advise you to use an express company with tracking service. The return address is the same as the fulfillment warehouse address.
A restocking fee may be applied to some returns. You are also eligible for a full refund if you cancel before we ship your MUWI products.
If applicable, MUWIMOTION is pleased to provide you with a postage-paid mailing label available for Free Return. If not; return shipping charges (and any applicable customs/duties fees) are the responsibility of our customers. This said, if our customer support ([email protected]) has concluded that your return is related to a muwimotion.com shortcoming, you will not pay any money for returning your order or item.
All MUWI products hold a seven (7) day money-back guarantee. If your purchase is over 7-days old, you might not return your item for a full refund. However, we will try to find a suitable and satisfactory solution and try our best to solve your complaint. Please send us a message ([email protected]) if you have any questions.
Your refund will be processed within 14 business days from the day that your return is received by our fulfillment warehouse. Depending on your financial institution’s policy on credits, the funds may take 5-10 business days to reflect in your account. Once your refund has been processed, a confirmation email will be sent. If you have any questions regarding your refund status, we encourage you to send us an e email to [email protected].
Twelve (12) months for all muwimotion.com made products. Muwimotion.com’s total liability relating to the supply of these products is limited to the purchase price.
Defects in the original product. We are assuming you are using the product in the manner it was designed. We carefully monitor the quality control procedure during manufacturing right through to assembly. If there is a manufacturing defect or warranty issue, we will do our best to resolve the problem as quickly as possible.
Neglected, mishandled or inappropriately used products; or modified, altered in any way except with the prior approval from muwimotion.com.
Muwimotion.com will not cover any additional customs or duties arising from the return or replacement procedure. This warranty does not cover cosmetic damage to the product. NOTE: Any issues caused by accidental damage are not covered under warranty.
Muwimotion.com will repair the defect, or at its option, replace the defective product or parts of the product.
The main exclusions from the warranty are if the equipment has been:
Muwimotion.com’s total liability relating to the supply of this equipment is limited to the purchase price.
Muwimotion.com does not accept any liability for damage to any other third party product that may or may not has been used in conjunction with a muwimotion.com product.
Muwimotion.com is not liable for damages or losses due to improper use of its products.
Our design, sales and marketing office is located in Long Beach in the State of California – USA. Our production and fulfillment facilities are located in Xiamen – China.