For the product that you buy from muwimotion.com, we offer an exclusive customer satisfactory guarantee.

General rules for Money Return Back:

You can request a return for refund within 7 days after delivery date of the product. Partial refunds are still available after 7 days (Valid for only purchases from muwimotion.com).

When returning a product, we strongly recommend the use of a carrier that can track packages. You are also responsible for ensuring the returned item. muwimotion.com will not be responsible for any shipping loss from your side. Customers must inform muwimotion.com of any order discrepancy within 7 days of the delivery date for an accurate investigation. Physical damage to any product will void the product’s warranty. All return(s) must have the original packaging and accessories. The shipping fee is non-refundable unless our customer support (cs@muwimotion.com) has concluded that your return is related to a muwimotion.com shortcoming. Customers are responsible for return shipping costs and insurance; Hence muwimotion.com will not reimburse any customer return shipping cost. Please allow 2-7 business days to process your return. We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return items sold by muwimotion.com within 7 days from the delivery date for a refund. Please note that the shipping fee is non-refundable if there is no manufacturing defect. When contacting cs@muwimotion.com  for a refund, please include a copy of your invoice; if you don’t have the invoice, then please include a note with your order number. All items for a refund must be returned with no damage in the original packaging and include all accessories. Any item that is not in its original condition, is physically damaged, or has missing parts will not be eligible for a refund.

Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. If our customer support (cs@muwimotion.com) has concluded that your return is related to a muwimotion.com shortcoming, MUWIMOTION is pleased to provide you with a postage-paid. Return shipping charges (and any applicable customs/duties fees) are the responsibility of our customers.

Replacement and Warranty

All muwimotion, products carry a one year limited warranty against defects in materials and workmanship. This limited warranty does not apply to cosmetic blemishes which do not limit functionality, misuse, modifications or ordinary wear and tear. All warranty claims are determined in muwimotion.com’s sole judgment. Items with electronic modules that have been open or tampered with, items purchased used, and damage to third party equipment are excluded from warranty coverage.

Restocking Fee

A restocking fee may be applied to all returns for a refund. Shipping charges are non-refundable. Canceled order or address errors: Canceled order must be e-mailed to sales@muwimotion.com no later than 12 hours after ordering the item to avoid cancellation fee (shipping cost). For any refused package or any returns to muwimotion.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

Return Procedure

Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customers agree that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacturer. muwimotion.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Please allow 2 to 7 business days to process your returns. For further assistance please e-mail cs@muwimotion.com

General Policy for Shipping

Orders with items in stock are shipped within 72 hours Monday – Friday 8am – 5pm, but delays may occur, especially for out of stock items. Please note that due to carrier restrictions, we may not be able to ship to PO Boxes. Once the tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Custom Fees and Taxes

Orders will be shipped from our Xiamen fulfillment center. They may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. We are unable to predict or control customs charges as they are levied by the destination country. Any packages returned due to the refusal of the customer to pay levied custom duties or taxes, customers are responsible for the full order price and shipping costs for the order.