For the product that you buy from muwimotion.com, we offer an exclusive customer satisfactory guarantee.
General rules for Money Return Back:
You must request a return for refund with no reason within 7 days after delivery date of the product. No refunds after 7 days (Valid for only purchases from muwimotion.com).
When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. muwimotion.com will not be responsible for any shipping loss from your side. Customer must inform muwimotioncom of any order discrepancy within 7 days of the delivery date for accurately investigator. Physical damage to any product will void the product’s warranty. All return(s) must have the original packaging and accessories. The shipping fee is non-refundable if there is no manufacturing defect. Buyer is always responsible for return shipping costs and insurance; Hence muwimotion.com will not reimburse any customer return shipping cost. Please allow 2-7 business days to process your return. We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
You may return items sold by muwimotion.com within 7 days from the delivery date for a full refund. Please include the following information: a copy of your invoice; if you don’t have the invoice, then please include a note with your order number. Please note that all items for a refund must be returned with no damage in the original packaging and include all accessories. A restocking fee may be applied to all returns for a refund if the return is a result of your error. We cannot accept returns of certain items for a refund, including: Any item that is returned more than 7 days after delivery. Any item that is not in its original condition, is physically damaged, or is missing parts.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
Replacement and Warranty
All muwimotion, products carry a one year limited warranty against defects in materials and workmanship. This limited warranty does not apply to cosmetic blemishes which do not limit functionality, misuse, modifications or ordinary wear and tear. The cost to return items with issues covered by the warranty is paid by muwimotion. All warranty claims are determined in muwimotion.com’s sole judgment. Items with electronic modules that have been open or tampered with, items purchased used, and damage to third party equipment are excluded from warranty coverage.
*Valid if purchased