For the product that you buy from muwimotion.com, we offer an exclusive customer satisfactory guarantee.

General rules for Money Return Back:

You can request a return for refund with no reason within 7 days after delivery date of the product. Partial refunds are still available after 7 days (Valid for only purchases from muwimotion.com).

If applicable, MUWIMOTION is pleased to provide you with a postage-paid mailing label available for Free Return. If not, when returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. muwimotion.com will not be responsible for any shipping loss from your side. Customer must inform muwimotioncom of any order discrepancy within 7 days of the delivery date for accurately investigator. Physical damage to any product will void the product’s warranty. All return(s) must have the original packaging and accessories. The shipping fee is non-refundable if there is no manufacturing defect. Buyer is always responsible for return shipping costs and insurance; Hence muwimotion.com will not reimburse any customer return shipping cost. Please allow 2-7 business days to process your return. We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return items sold by muwimotion.com within 7 days from the delivery date for a full refund. Please include the following information: a copy of your invoice; if you don’t have the invoice, then please include a note with your order number. Please note that all items for a refund must be returned with no damage in the original packaging and include all accessories. A restocking fee may be applied to all returns for a refund. We cannot accept returns of certain items for a refund, including: Any item that is returned more than 7 days after delivery. Any item that is not in its original condition, is physically damaged, or is missing parts.

Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage if the refund request not sent in 7 days. MUWIMOTION is pleased to provide you with a postage-paid mailing label available for Free Return in 7 days Money Back Guarantee Period. For over 7 days; You might be responsible to return any item(s) back to us at your cost for either a refund or exchange.

Replacement and Warranty

All muwimotion, products carry a one year limited warranty against defects in materials and workmanship. This limited warranty does not apply to cosmetic blemishes which do not limit functionality, misuse, modifications or ordinary wear and tear. The cost to return items with issues covered by the warranty is paid by muwimotion. All warranty claims are determined in muwimotion.com’s sole judgment. Items with electronic modules that have been open or tampered with, items purchased used, and damage to third party equipment are excluded from warranty coverage.

Protection Plan

*Valid if purchased

The muwimotion.com Protection Plan covers damages to our products above and beyond our limited warranty. Any accident (except intentional damage) that causes a total malfunction is covered for 2 years (valid till 1 year after the warranty void) . In that event, muwimotion.com will repair or replace the defective part or product, in its sole discretion. Replacement will only be with a comparable new or refurbished product.

The muwimotion.com Protection Plan is void in the event that you open the electronic module boxes. If a product is no longer available, we will do our best to offer you a comparable product or store credit.

Specifically excluded from the Protection Plan are cosmetic damage, wear and tear that does not impact functionality, third party products, products rented to third parties on a regular basis, lost or stolen units and lost parts (with the exception of wheels and screws.)

Any shipping or customs fees necessary to take advantage of the Protection Plan, are paid by the customer.

The Protection Plan may be prospectively updated at any time. It cannot be transferred to a different product or to a subsequent owner. The value of any benefits received will not exceed the price paid for the original product. Each product or product’s module can only be replaced for once.

Restocking Fee

A restocking fee may be applied to all returns for a refund. Shipping charges are non-refundable. Canceled order or address errors: Canceled order must be e-mailed to [email protected] no later than 12 hours after ordering the item to avoid cancellation fee (shipping cost). For any refused package or any returns to muwimotion.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

Return Procedure

After 7 days Money Back Guarantee Period, customers are solely responsible for shipping any returned products to muwimotion.com. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. muwimotion.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Please allow 2 to 7 business days to process your returns. For further assistance please e-mail [email protected]

General Policy for Shipping

Orders with items in stock are shipped within 72 hours Monday – Friday 8am – 5pm, but delays may occur, especially for out of stock items. Please note that due to carrier restrictions, we may not able to ship to PO Boxes. Once the tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Custom Fees and Taxes

Orders will be shipped from our Xiamen office. They may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. We are unable to predict or control customs charges as they are levied by the destination country. Any packages returned due to the refusal of the customer to pay levied custom duties or taxes, customers are responsible for the full order price and shipping costs for the order.